When will my order be processed?
Our dedicated team works diligently from Monday to Friday to process your orders efficiently. Rest assured that your order will be processed within 48 hours from the date it was placed, and it will be shipped the following day after processing.
During holidays and sale seasons, we kindly ask for your understanding as there may be a slight delay in order processing. We strive to ensure that your order is fulfilled as quickly as possible, but please allow for some additional processing time during these peak periods.
How long will it take to receive my order?
Upon placing your order, please allow 48 hours for order processing. Following that, the estimated delivery time for worldwide shipping is 04-20 business days. However, we want to inform you that, due to unforeseen circumstances such as the ongoing pandemic, there might be delays in the delivery process. As a result, the average time required for delivery is currently estimated at 15 business days. We appreciate your understanding and patience during these challenging times, and we are committed to ensuring the safe and timely arrival of your order.
Is there any shipping charge?
For orders exceeding $45 USD in the US and Canada, enjoy our complimentary shipping service, ensuring a seamless delivery experience. Alternatively, a nominal shipping fee of $6.99 USD applies for orders below $45 USD. For international orders surpassing $70 USD, benefit from free delivery, while a delivery charge of $7.99 USD applies for orders below $70 USD.
How do I know if my parcel is lost?
Please be aware that shipping times provided are approximate. Once your package has been shipped from our warehouse, the responsibility for delivery lies solely with the carrier.
If your package is currently in transit, we recommend reaching out to the carrier directly for any inquiries before contacting our support team.
In the event that 4 business days have elapsed since the estimated delivery date provided by the carrier without any delivery or updates, we will consider the order as "lost." You can file a claim here to initiate the next steps.
What happens if I provide the wrong address and the package gets lost?
Please ensure the address you provide is accurate. If the package is undeliverable due to an invalid address entered by the customer, it is not eligible for a replacement. However, if the invalid address is a result of a carrier error and the package is returned to us, we are happy to reship it to you with a different address.
What happens in the event of receiving partial orders?
If you have received only a portion of your order, without any signs of tampering, please email here
In the case of an order being shipped in multiple packages and one package is missing, we will address the issue by either reordering the undelivered package or providing a refund for its value.
What happens if my order becomes held up in customs?
Please note that we do not provide coverage or assistance if a customer's order becomes stuck at international borders or in customs. In such cases, it is the customer's responsibility to pay any applicable customs fees in order to receive the package. We recommend reaching out to the customs office for further instructions and guidance on the process.
Will I get replacement if I receive damaged items?We are committed to providing replacements or refunds for damaged items. If you receive an order with damaged or broken items, please file an order issue within 7 days of the delivery date.
For broken items, it is important to take photos of the damaged item and safely dispose of it.
When filing the order issue, please include all relevant information about the damage. Our customer service agent may request photos of the damaged item and packaging to demonstrate that it was the carrier's fault.